Returns Policy

Le Lievres - Returns Policy

Our Returns Policy

We want you to be able to buy with confidence. That’s why we’re happy to offer a full refund or exchange on any purchase you’re not 100% happy with provided you return it within 28 days along with proof of purchase and in saleable condition.

Some departments within the store operate under a variation of this policy, so please check within the department before you make your purchase. Gift cards are also non-refundable.

In all cases, if the purchase was made on a store/credit/debit card, the cardholder will need to be present for the refund to be completed.

This does not apply to perishables/food products or electrical items which differ. (See below).

 

Perishables
Perishables/food products cannot be refunded for health and safety reasons.

 

Guarantees on Electrical Items
All of our electrical items are guaranteed for 1 Year.
After the year is over any problems must be taken up with the manufacturer.

If a product is returned because it is faulty a new guarantee will be reissued that continues on from the previous guarantee until the original guarantees end date.

For example:
An item was purchased in January 2012 and returned in June 2012. The guarantee issued with a new product will be June 2012 – January 2013.

All of our electrical items are intended for domestic use only. We cannot honour guarantees for electrical items that are used in a commercial environment.

Returns
Items returned with a receipt are returned in the manner paid.
Cash – Cash
Card – Card
Voucher – Voucher

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